When will I receive my order?
All pieces are carefully made by hand, so please allow 3-5 business days for your order to be made. This does not include shipping time. Shipping time will be displayed at checkout depending on your address and the delivery option you choose.
What is your return policy?
We offer a 14-day return policy. Returned items must be unused and in their original packaging. This excludes sale items and non-refundable items listed below. If you receive an item from us that is damaged or defective, please contact us immediately. Kindly note that all shipping costs will be the customer’s responsibility and are not refundable. You can also check our Return and refund policy.
Are all items refundable?
Gift cards, sale items, customized pieces, and personalized pieces are not refundable unless the products are damaged or defective upon arrival. Check our Return and refund policy for more information.
How do I determine my bracelet, necklace or ring size?
Visit our size guide HERE.
What materials do you use?
Our jewelry is made from sterling silver 925 and 14k gold fill.
How do I properly care for my jewelry? row
Clean your pieces with a soft polishing cloth, sort and store separately in a dry, airtight container, away from moisture. Try your best not to expose your pieces to moisture, and avoid direct contact with perfumes, lotions, bleaches. Remove your jewellery before sleeping, showering, swimming or exercising.
Feel free to contact us if you have any questions.